If your Student’s payment has failed or they have told you they need to give you a new payment method, you can do this through the system which allows them to enter it privately from their browser at any time. You can also set your Billing Preferences to send your Student a notice immediately upon a failed payment requesting new payment information.
Go to your Student’s Record, then to Billing Tab, then to Billing Accounts Sub-Tab, as seen in screen shot below, and click on the envelope to the right of the payment method they need replaced. A place to confirm their email address pops-up, confirm email address, click ok and Student will receive the request via email.
To set your Billing Preferences to automatically send an email to your Student upon payment failure, go to your Preferences, and then select Billing Preferences. From there find “Send Request for New Account On Payment Failure”, set to Yes, and be sure to hit Save, as seen in screen shots below.
