There are two ways to send a request to your student on updating their payment information.
Automatically send upon payment failure:
Begin in your Billing Preferences
Select Yes for this preference.
Email to Students go to all emails in student record. Their new account automatically uploads to their Student Record. (Original billing account is not deleted from their Billing Accounts; Contract Account will be switched to new payment account.)
To manually request new Payment Method from Student Record:
Sample of email sent to student below:
