In order to understand the difference between Voiding and Refunding a payment in the system, you’ll need to remember the following:
Void – can only be done to payments not yet settled. These will say “posted” or “authorized” depending on payment method. If payment can be successfully voided, it will not post on the account as the payment has been stopped before settling.
Refund – can only be done once the payment has settled. Refunds will place the money back into the account and will take 3-5 business days from when the refund is submitted.
To perform either action, click on the payment itself. You can get to that under the Student Billing>Account History Tab OR from the Billing Dashboard. See pics below.
Once you have clicked on the transaction it will look like the pic below and have dates listed as highlighted.
**These dates will tell you the window you have to work with on Voiding and/or Refunding.** You will not be able to Void a payment if you have passed the date/time of voiding, and you will not be able to Refund until payment has settled, therefore these dates are important.
For this example we will Void the payment, as we are still able to do this according to the dates on the transaction. Scroll to bottom of payment for both the Void and Refund buttons. You will see a set of prompts once you click on either Void or Refund.
Once Void or Refund is successful, you can refresh both Student Account History and/or Billing Dashboard and payment will now report as Voided and/or Refunded (for this example we did a Void).
